Warranty Management Thank you for purchasing at Biciescapa. All purchased products are covered by the legal warranty that covers manufacturing defects of the product.
It is important for you to know that Biciescapa is only responsible for managing the warranty process, and the manufacturer is the one who decides whether the product is covered by the warranty or not.
Warranty Registration Warranty Conditions If the brand of your bicycle is not among the previous selection, the warranty for your bicycle will be the purchase invoice.
You must keep it in good condition. Where do I find the serial number? The serial number can be found at the base of the bike's bottom bracket or noted on your purchase invoice. How long does the warranty last?
Each manufacturer has its own warranty conditions, some are lifetime and others are limited in time. We recommend that you consult the conditions directly on the brand's website of your bicycle. What does the warranty cover?
The warranty does not cover damage or failures caused by misuse, poor maintenance, or by incorrect installation not performed by Biciescapa or by the manufacturer. You can check the warranty conditions directly on the brand's website of your bicycle. Does the warranty cover me if I buy the bike second-hand? No, the warranty is not transferable and applies only to the initial buyer.
Proof of purchase is required with any possible warranty claim. What maintenance do I need to do to my bicycle so that the warranty covers it? Each element of your bicycle is subject to special warranty conditions. We recommend that you consult the specific conditions of your manufacturer so that you can perform the necessary maintenance to not lose the warranty.
How often should I take the bicycle to the shop? It depends a lot on the use it gets: frequency of outings, intensity, elevation changes, maintenance, weight of the cyclist, weather conditions...
If the use can be considered intense, we recommend taking it every 3 months to check the transmission, tubeless fluid, brake pads, bottom bracket bearings, steering, etc. If the use is occasional, the bicycle should visit the shop every 6 months.
How do I process my warranty if I bought it through the website? If your purchase was made via the website www.biciescapa.com, you can contact our specialists at info@biciescapa.com and they will explain how to handle your particular case, remember that if a warranty is denied by the supplier, the incurred costs will be charged.